Missing BTC after BTG split on Ledger Nano S - please help!

Discussion in 'Support and Help' started by ForeverHodl, Jan 25, 2018.

  1. ForeverHodl

    ForeverHodl BoxInitiate

    Jan 16, 2018
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    Hi everyone,

    I would really appreciate if someone could weigh in on this. I'm tech proficient by obviously not enough to understand what has happened to my missing BTC.

    When I used the split tool to create my BTG, I lost some BTC. This is super alarming.
    My BTG total is correct, but after the split, somehow I'm short 0.6571644 BTC.

    I have never spent any BTC, I'm a super hodler, so where did this missing BTC go?

    I can see from my operations history that it was the sum I sent from my Poloniex account way back in July. I have to deposits that day, and I have hodled since.

    So why would that amount suddenly disappear after I use the ledger split tool for BTG???

    I'm waiting to hear back from Ledger Support on this. But it's been over two weeks.

    IF ANYONE HAS ANY THOUGHTS... I WOULD BE SO VERY APPRECIATIVE OF THE HELP.

    Thanks,

    Mark
     
  2. Eric

    Eric Moderator
    Staff Member Moderator Founder CoinMaster

    Nov 10, 2017
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    Did you check the right wallet. Legacy and Segwit?
    Have you looked on a block explorer to see if founds left the wallet?
     
  3. ForeverHodl

    ForeverHodl BoxInitiate

    Jan 16, 2018
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    Thanks for the response Eric!

    How would I check that? Doesn't the ledger nano s change receiving addresses?

    I checked the original receiving address and they show records of the two deposits.

    I'm unclear which address to plug into the block explorer.

    Thanks for helping a newbie here. Much appreciated.
    M
     
  4. ForeverHodl

    ForeverHodl BoxInitiate

    Jan 16, 2018
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    PS. Yes, haven't switched to segwit yet, so on the legacy chain still.
     

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